Knowledge / Knowledge Base

1. What are the Best Practices for Creating Decision Trees?
2. What are the differences between editors and publishers?
3. What shall I do if a search term is not successfully returning an article?
4. How to view and test a Decision Tree's journey
5. How can I view previous versions of an article?
6. Can I cut and paste my content from somewhere else?
7. Can I rename a category?
8. What is the Synthetix Editor?
9. Why can't I find a new article I've added to the Knowledge Base?
10. There's a message saying I have FAQs awaiting approval. What does this mean?
11. Can an FAQ appear in more than one category?
12. Can I change the category or subcategory that an article is in?
13. How to Add a Compliance Checkbox to an Article
14. How to add a new FAQ/Article
15. How do I add a new category or subcategory to my knowledge base?
16. An editor has added a new FAQ but I want to change it a bit before approving it. Can I do this?
17. How can I tell if an FAQ is linked to by other FAQs?
18. I have added an FAQ to the wrong category. Can I move it?
19. If I have FAQs waiting for approval, do they expire?
20. There are some FAQs showing in the search results which I cannot edit. Why?