Knowledge / Knowledge Base

1. How can I view previous versions of an article?
2. How to view and test a Decision Tree's journey
3. How to Add a Compliance Checkbox to an Article
4. How can I tell if an FAQ is linked to by other FAQs?
5. What shall I do if a search term is not successfully returning an article?
6. What are the differences between editors and publishers?
7. How to add a new FAQ/Article
8. Can I rename a category?
9. If I have FAQs waiting for approval, do they expire?
10. Can I cut and paste my content from somewhere else?
11. Why can't I find a new article I've added to the Knowledge Base?
12. What is the Synthetix Editor?
13. There's a message saying I have FAQs awaiting approval. What does this mean?
14. What are the Best Practices for Creating Decision Trees?
15. Can an FAQ appear in more than one category?
16. There are some FAQs showing in the search results which I cannot edit. Why?
17. An editor has added a new FAQ but I want to change it a bit before approving it. Can I do this?
18. I have added an FAQ to the wrong category. Can I move it?
19. Can I change the category or subcategory that an article is in?
20. Can I choose the label that gets allocated to an FAQ?