Chat / Customer View

1. Chat is showing as unavailable to customers, what shall I do?

   If Chat is showing as unavailable to customers, please check that there are enough agents online with the required skill and that chat queueing is enabled for the specific knowledge base. If the probl...

2. Can I block an offensive user or prevent a user from misusing Chat?

   If you have experienced rude, inappropriate or offensive messages, you can report a particular chat to Admin by choosing the Report feature above the chat. Once you have submitted the report, Admin ca...