Metrics

1. What does it mean if as search is described as 'optimisable'

   If a user performs a search on the knowledge base which returns results, but then either does not click on any of the resulting articles, or clicks on an article that was not in the top three offered ...

2. What does it mean if as search is described as 'resolved'

   A search is regarded as resolved when it forms part of a pattern of behaviour where a user has done a search which resulted in a list of potential articles, one of which was recommended, and that reco...

Reporting

1. I have downloaded a report that is blank. What shall I do?

   If you are having issues with downloaded reports, please contact Synthetix support. Learn how to contact Synthetix Support...

2. There is data missing from my report. What shall I do?

   If you are missing data from your download, please get in touch with Synthetix support. Learn how to contact Synthetix Support...