- I am not receiving notifications. What shall I do?
- I am unable to transfer a chat to a specific skill. What shall I do?
- Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
- I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
- See more
- Chat is being slow and unresponsive. What shall I do?
- When I try to open chat transcripts, the page continues to 'load' without opening. What shall I do?
- I am experiencing connection issues. Messages are delayed, not sending and/or the system keeps logging me out. What shall I do?