Chat

1. What are Canned Responses?
2. Chat transcripts and redacting information

Agent View

1. I am not receiving notifications. What shall I do?
2. I am unable to transfer a chat to a specific skill. What shall I do?
3. Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
4. I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
5. See more

Connection Issues

1. Chat is being slow and unresponsive. What shall I do?
2. When I try to open chat transcripts, the page continues to 'load' without opening. What shall I do?
3. I am experiencing connection issues. Messages are delayed, not sending and/or the system keeps logging me out. What shall I do?

Customer View

1. Chat is showing as unavailable to customers, what shall I do?
2. Chat is being offered for skills that are unavailable. What shall I do?
3. Can I block an offensive user or prevent a user from misusing Chat?