Chat / Agent View
- I am not receiving notifications. What shall I do?
- I am unable to transfer a chat to a specific skill. What shall I do?
- Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
- I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
- I am unable to accept chats. When I click on a chat it disappears. What shall I do?
- Poke is appearing after messages are sent and received. What shall I do?
- The 'poke' function is not working. What shall I do?
- The system will not let me select the maximum capacity of chats assigned to me (I have a clogged chat slot). What shall I do?
- I can't change my status. What shall I do?
- The system is allowing more chats than my maximum capacity. What shall I do?
- Can I configure poke and poke prompt times?
- Can I configure how many chats an agent can deal with at a time?