What are the differences between editors and publishers?

Once you gain access to the Editor, your role will either be that of an Editor or a Publisher. Let's explore these roles in detail:


As an Editor, your primary responsibility is to refine and enhance the quality of articles in the Knowledge Base. Here's what you can expect:

Editing Privileges: Editors have the authority to edit questions within the Knowledge Base. This means you can make necessary improvements, corrections, and updates to the content.

Content Review: Any amendments you make to Knowledge Base content will be subject to review and approval by a Publisher or Administrator. Therefore, amendments to articles made by Editors won't go live immediately.


As a Publisher, you have additional responsibilities and privileges:

Editing and Publishing:Publishers have the ability to both edit questions and publish them directly to the live Knowledge Base. This means you can make immediate updates and ensure that accurate information is readily available.

Amendment Approval: Publishers also have the authority to approve or reject amendments made by Editors. This control allows for a streamlined review process, ensuring that all changes align with your quality standards.

Maintaining Quality: Publishers are crucial in upholding the integrity and quality of our Knowledge Base. You ensure that the information is not only accurate but also up to date.

Both the Editor and Publisher roles are integral to our commitment to providing reliable information to our UK-based users. Editors focus on refining content, while Publishers oversee its timely publication and quality assurance. Working together, these roles help us maintain a Knowledge Base that is informative and dependable. Your contributions are highly valued in ensuring a top-notch user experience.