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Can I configure how many chats an agent can deal with at a time?

Yes, to configure the number of chat slots an agent can have at a time, simply choose a quantity via the Control Panel:

  1. Choose Settings and then User Management
  2. Select the agent
  3. Once you are taken to their profile, click the pencil icon to edit Simultaneous Chats 

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  1. The system will not let me select the maximum capacity of chats assigned to me (I have a clogged chat slot). What shall I do?
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  4. I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
  5. I can't change my status. What shall I do?
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