Popular questions

1. I have downloaded a report that is blank. What shall I do?
2. How do I change my MFA method?
3. I am not receiving my MFA code to log in. What shall I do?
4. I need to reset my password but have forgotten the answer to my memorable question. What shall I do?
5. Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
6. The system will not let me select the maximum capacity of chats assigned to me (I have a clogged chat slot). What shall I do?
7. I can't change my status. What shall I do?
8. What shall I do if a search term is not successfully returning an article?
9. I cannot access knowledge base articles and am receiving Error Code 309. What shall I do?
10. My account is locked, what shall I do?