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Popular questions

  1. Generating a HAR file for troubleshooting
  2. What are Canned Responses?
  3. How do I create a new user/ account?
  4. My log in link has expired, what shall I do?
  5. I am unable to transfer a chat to a specific skill. What shall I do?
  6. Chat is showing as unavailable to customers, what shall I do?
  7. I can't change my status. What shall I do?
  8. The system is allowing more chats than my maximum capacity. What shall I do?
  9. Can I configure poke and poke prompt times?
  10. Can I configure how many chats an agent can deal with at a time?
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