Popular questions
- Generating a HAR file for troubleshooting
- What are Canned Responses?
- How do I create a new user/ account?
- My log in link has expired, what shall I do?
- I am unable to transfer a chat to a specific skill. What shall I do?
- Chat is showing as unavailable to customers, what shall I do?
- I can't change my status. What shall I do?
- The system is allowing more chats than my maximum capacity. What shall I do?
- Can I configure poke and poke prompt times?
- Can I configure how many chats an agent can deal with at a time?