Popular questions

1. I am not receiving notifications. What shall I do?
2. I have downloaded a report that is blank. What shall I do?
3. How do I change my MFA method?
4. I am not receiving my MFA code to log in. What shall I do?
5. I need to reset my password but have forgotten the answer to my memorable question. What shall I do?
6. Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
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8. What shall I do if a search term is not successfully returning an article?
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10. My account is locked, what shall I do?