Why am I getting an 'Unauthorised IP Address' error?
Synthetix.cloud is restricted to whitelisted IP addresses for enhanced security. If you’ve encountered a “Unauthorised IP Address” error, this indicates that the network you are using is not authorised to access our services.
To troubleshoot, please verify that you are either accessing Synthetix.cloud from within your company building, or that you are securely connected to your business VPN.
The encountered error will provide you with your current IP address. Verify that this matches one of the IP addresses provided to us for whitelisting. If it does not, we recommend consulting with your internal IT team, as your business VPN might be faulty.
If the error persists after following these steps, feel free to reach out to our support team for further assistance.