Popular questions
- Can I configure how many chats an agent can deal with at a time?
- The system is allowing more chats than my maximum capacity. What shall I do?
- How can I view previous versions of an article?
- When I try to open chat transcripts, the page continues to 'load' without opening. What shall I do?
- What are the Best Practices for Creating Decision Trees?
- What are the differences between editors and publishers?
- If I have FAQs waiting for approval, do they expire?
- How do I create a new user/ account?
- Can I block an offensive user or prevent a user from misusing Chat?
- Why am I getting an 'Unauthorised IP Address' error?
