Popular questions
- Can I block an offensive user or prevent a user from misusing Chat?
- When I try to open chat transcripts, the page continues to 'load' without opening. What shall I do?
- Chat is showing as unavailable to customers, what shall I do?
- I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
- I am logging in for the first time. What shall I do?
- How do I create a new user/ account?
- How to Clear Your Browser Cache on All Major Browsers
- Why am I getting an 'Unauthorised IP Address' error?
- There is data missing from my report. What shall I do?
- How do I enable desktop notifications?
