I cannot access knowledge base articles and am receiving Error Code 309. What shall I do?

If you are unable to access knowledge base articles and are being shown Error code 309, please ensure your supervisor has the correct view assigned to your user record. They can check this by:

  1. Navigating to Control Panel
  2. Choosing Settings and then User Management 
  3. Click the agent's profile, then the pencil icon to edit
  4. Here you can review the agent's assigned views

If the problem persists, please get in touch with Synthetix.