I cannot access knowledge base articles and am receiving the error message 106 - failed to find articles. What shall I do? If you are having trouble accessing articles, please get in touch with Synthetix support.Learn how to contact Synthetix SupportRelated articles There's a message saying I have FAQs awaiting approval. What does this mean? What are the differences between editors and publishers? An editor has added a new FAQ but I want to change it a bit before approving it. Can I do this? How do I add a new category or subcategory to my knowledge base? What are the Best Practices for Creating Decision Trees? If I have FAQs waiting for approval, do they expire?