Contacting Synthetix Support

Contacting Synthetix's customer service team is simple.

Using synthetix.cloud:
  1. Choose "Support" from the Menu bar
  2. Click the "Support Desk" option
  4. Open a new ticket 
  5. Assign a category and describe the issue


Related articles
  1. How to Add a Compliance Checkbox to an Article
  2. How to view and test a Decision Tree's journey
  3. How can I view previous versions of an article?
  4. An editor has added a new FAQ but I want to change it a bit before approving it. Can I do this?
  5. What are the differences between editors and publishers?
  6. How do I add a new category or subcategory to my knowledge base?