Cookie Categorisation
Synthetix uses cookies and similar technologies to ensure the correct operation of its products. Below is a list of the cookies used across the Synthetix platform.
Penfield
__syn_authorization__syn_app_key
SynthetixJS
SynthetixJS uses a limited number of cookies and browser storage mechanisms to ensure the correct operation of the embedded customer-engagement widget, including live chat, IVA and messaging. These technologies are used only to maintain session continuity, interface state and user-initiated interactions.
Cookies
| Name | Purpose |
|---|---|
__synthetix_session | Links the user to their active conversation on Synthetix servers |
__synthetix_state | Stores whether the widget is open or closed |
__synthetix_route | Stores the current widget route (for example /, /iva, /livechat) |
Local Storage
The following keys may be stored in localStorage:
__synthetix_forms
__synthetix_keys
__synthetix_session
__synthetix_activity
__synthetix_categories
__synthetix_meta
__synthetix_feedback
__synthetix_variables
__synthetix_configuration
__synthetix_chatbot_messages
__synthetix_launch_icon
__synthetix_articles
__synthetix_messages
Session Storage
The following keys may be stored in sessionStorage:
__synthetix_state
__synthetix_route
__synthetix_feedback
__synthetix_default_language
__synthetix_proactive_dismissed
__synthetix_proactive_active
__synthetix_session_trail
__synthetix_channel
__synthetix_submissions
__synthetix_trigger
User Identification and Analytics
The only browser-side identifier used by SynthetixJS is __synthetix_session. This links the user to their active conversation on Synthetix servers. It contains no personal data, is not shared with third parties, and has no meaning outside the Synthetix platform.
SynthetixJS does not use cookies or browser storage for analytics or tracking. All reporting and analytics are generated from server-side conversation data rather than browser-based tracking technologies.
SEO Portal
__syn_authorization_seo
Cookie Category
All Synthetix cookies used across Penfield, SynthetixJS and the SEO Portal are categorised as Strictly Necessary.
Strictly Necessary cookies are essential for the proper operation of Synthetix software. They are required for authentication, security, session management and the delivery of the services requested by the user. These cookies do not require consent under UK and EU cookie regulations, as they are used solely to provide essential platform functionality.
