How to resolve login issues

Experiencing difficulties while trying to log in to your account can be frustrating. However, with a few simple steps and guidelines, you can quickly resolve common login problems and regain access to your account. Let's explore some effective troubleshooting methods.

1. Check Your Keyboard Settings

Login issues are sometimes caused by unintentional keyboard settings. Here's what you should verify:

Ensure that your CAPS LOCK key is not accidentally turned on. It's easy to miss, but having it on can cause login issues, as usernames and passwords are case-sensitive.

Similarly, check your NUM LOCK key to make sure it's not activated. Some passwords may contain numerical characters that can be affected by the NUM LOCK status.

b. Case Sensitivity
Remember that usernames are case-sensitive. Be sure to use the appropriate upper-case letters where required. Double-check the case of your username to match your account details.

Passwords are also case-sensitive. Confirm that you're using the right combination of upper and lower-case letters. Pay close attention to this detail.

Try typing your password slowly, looking at the keys as you type it. This can help you spot any unintentional case or character mistakes.

2. Password Reset

If you've tried the above steps and are still unable to log in, it might be time to reset your password. Follow these guidelines:

a. Password Requirements
When resetting your password, keep in mind that it should be at least 8 characters long.

It must include at least one capital letter and one lower-case letter.

Include at least one numerical character in your password.

Avoid using common and easily guessable passwords like 'password' or combinations of this word with numbers, your name, or your birthdate.

The longer and more unique your password is, the more secure your account will be.

3. Password Reset Process

To reset your password, please follow these steps:

a. Navigate to Password Reset
On the login page, look for the 'I have forgotten my username or password' link located below the log-in form.

Click on this link to initiate the password reset process.

Follow the on-screen instructions to create a new password that adheres to the requirements mentioned above.

4. Correct Domain

Make sure that you are using the correct login credentials for the different Synthetix domains such as .cloud or .info.

By paying attention to keyboard settings, ensuring the correct use of upper and lower-case letters, and following password reset guidelines, you should be able to resolve your login issues effectively. Maintaining a secure and unique password is essential for protecting your account, so take the time to create a strong one. If you continue to experience problems, don't hesitate to reach out for further assistance.