Chat

1. Understanding Chat Agent Statuses
2. What are Canned Responses?
3. How do I use the Synthetix Copilot feature?

Agent View

1. The system is allowing more chats than my maximum capacity. What shall I do?
2. Can I configure how many chats an agent can deal with at a time?
3. I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
4. I am unable to accept chats. When I click on a chat it disappears. What shall I do?
5. See more

Connection Issues

1. When I try to open chat transcripts, the page continues to 'load' without opening. What shall I do?

Customer View

1. Can I block an offensive user or prevent a user from misusing Chat?
2. Chat is showing as unavailable to customers, what shall I do?