The 'poke' function is not working. What shall I do? If you are experiencing issues with the poke function, please contact Synthetix support.Learn how to contact Synthetix Support Related articles I am not receiving notifications. What shall I do? I am unable to transfer a chat to a specific skill. What shall I do? Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do? I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do? I am unable to accept chats. When I click on a chat it disappears. What shall I do?