Popular questions
- I am unable to accept chats. When I click on a chat it disappears. What shall I do?
- If I have FAQs waiting for approval, do they expire?
- I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?
- Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do?
- Can I rename a category?
- Chat is showing as unavailable to customers, what shall I do?
- What are the differences between editors and publishers?
- The system is allowing more chats than my maximum capacity. What shall I do?
- Can I configure how many chats an agent can deal with at a time?
- Can an FAQ appear in more than one category?
