The 'poke' function is not working. What shall I do? If you are experiencing issues with the poke function, please contact Synthetix support.Learn how to contact Synthetix Support Did this answer your question? Yes No Did our answer save you from raising a support ticket? Yes No Please let us know how we did. Thank you for your feedback Send feedback Related articles I am not receiving notifications. What shall I do? I am unable to transfer a chat to a specific skill. What shall I do? Chats are queueing/ being missed when agents are all in 'suspend' or out of hours. What shall I do? I am experiencing problems retrieving previous chat transcripts, when I choose the chat, the page doesn't load. What shall I do?