The 'poke' function is not working. What shall I do? If you are experiencing issues with the poke function, please contact Synthetix support.Learn how to contact Synthetix Support Did this answer your question? Yes No Did our answer save you from raising a support ticket? Yes No Please let us know how we did. Thank you for your feedback Send feedback Related articles I can't change my status. What shall I do? The system is allowing more chats than my maximum capacity. What shall I do? Can I configure poke and poke prompt times? Can I configure how many chats an agent can deal with at a time?