I can't change my status. What shall I do? If you are having trouble changing your status then please contact Synthetix support.Learn how to contact Synthetix Support Did this answer your question? Yes No Did our answer save you from raising a support ticket? Yes No Please let us know how we did. Thank you for your feedback Send feedback Related articles The system is allowing more chats than my maximum capacity. What shall I do? Can I configure poke and poke prompt times? Can I configure how many chats an agent can deal with at a time?