I am not receiving notifications. What shall I do?
If you are not receiving notifications, please check that notifications are toggled on by:
- Navigating to Synthetix.cloud
- Clicking on your profile
- Choose Profile & Preferences and then Notifications
- Review the notifications that are toggled on/off
To preview the various notification sounds and appearances, simply click on the preview button located next to the toggle controls for each notification preference.
If after following the above steps you are still not receiving notifications and use Google Chrome, please carry out these steps:
1. Open Chrome
2. At the top right left of the address bar, click the padlock icon as shown below
3. Choose Site Settings
4. Scroll down to Notifications and from the dropdown menu, select Allow
5. When you navigate back to the initial webpage, you will see a notification asking to reload, please click the Reload button
If the problem persists, please get in touch with Synthetix support.
