I am not receiving notifications. What shall I do?
If you are not receiving notifications, please check that notifications are toggled on by:
- Navigating to Synthetix.cloud
- Clicking on your profile
- Choose Profile & Preferences and then Notifications
- Review the notifications that are toggled on/off
To preview the various notification sounds and appearances, simply click on the preview button located next to the toggle controls for each notification preference.
![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/testbtn.png)
If after following the above steps you are still not receiving notifications and use Google Chrome, please carry out these steps:
1. Open Chrome
2. At the top right left of the address bar, click the padlock icon as shown below![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/slack%20_%20bill%20scott%20_%20synthetix%202021_09_02%2015.13.57.png)
![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/slack%20_%20bill%20scott%20_%20synthetix%202021_09_02%2015.13.57.png)
3. Choose Site Settings
4. Scroll down to Notifications and from the dropdown menu, select Allow
![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/slack%20_%20bill%20scott%20_%20synthetix%202021_09_02%2015.15.25.png)
5. When you navigate back to the initial webpage, you will see a notification asking to reload, please click the Reload button
![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/slack%20_%20bill%20scott%20_%20synthetix%202021_09_02%2015.17.18.png)
![](https://syn-document-manager.s3.amazonaws.com/FAQTAGENT-SYNTHETIXHELP-LIVE/slack%20_%20bill%20scott%20_%20synthetix%202021_09_02%2015.17.18.png)
If the problem persists, please get in touch with Synthetix support.