Why Synthetix?

Synthetix is more than just a customer service software provider. Since 2001, we've pioneered AI-powered solutions that help companies deliver exceptional customer experiences. If you're looking for a partner who works closely with you to drive success, we're here to help.

Our platform seamlessly integrates automated and agent-assisted customer service, allowing your team to work more efficiently with class-leading chat and predictive knowledge suggestions. Our no-code environment empowers your team to make updates quickly without the need for developers, though we also offer robust APIs for advanced integrations.

We eliminate silos by providing a single source of truth, enabling consistent, searchable content across all your channels-web, contact centers, social, and chatbots. This reduces costs and boosts customer satisfaction. With over 20 years of experience, we offer proactive support from real people, ensuring you get the most out of our platform.

Synthetix offers flexible commercial models to suit businesses of all sizes, from startups to large enterprises, and we scale with you. Our platform is built on AWS, ensuring reliability, scalability, and security, and is certified ISO 27001:2013 for information security.

With powerful APIs, Synthetix integrates seamlessly with your existing systems, from CRMs like Salesforce and ServiceNow to analytics platforms. We also offer advanced features like Single Sign-On (SSO) and Identity & Verification (ID&V) to enhance user experience.

At Synthetix, we're committed to delivering innovative solutions that keep you ahead of the curve, and our platform helps unlock new opportunities for growth and competitive advantage.