What professional services do Synthetix offer?

Synthetix offers expert professional services to complement your products and enhance your customer experience (CX). With decades of experience, we provide tailored solutions to add value across your business.

Knowledge-as-a-Service

Optimize your knowledge base with support from our team of experts. We manage and maintain your content, working to agreed SLAs.

Services include:

• Adding, editing, and removing knowledge base articles.
• Designing and maintaining decision trees and scripts.
• Monthly content optimization based on interaction analysis.

Implementation and Integration

Synthetix products integrate seamlessly with your existing tools via open RESTful APIs. Our developers provide bespoke integrations, such as linking knowledge bases to messaging platforms or live chat with RPA software.

CX Consultancy

Our consultants audit, analyze, and recommend solutions to optimize CX strategies. Services include:

• CX strategy and chatbot design.
• Knowledge base optimization and SEO guidance.
• Customer journey development and contact center efficiency improvements.

With over 21 years of experience, we deliver actionable insights to drive results.